Privacy Policy
Your privacy matters deeply to us. This policy explains how we collect, protect, and use your personal information when you visit our website or use our investment education services.
Information We Collect
When you interact with Pilteron Buzpando, we collect information that helps us provide better investment education services. This includes details you provide directly and information we gather automatically during your visit.
Personal Information You Provide:
- Your name, email address, and phone number when you contact us
- Educational background and investment experience level
- Questions or comments you submit through our contact forms
- Newsletter subscription preferences and communication choices
We also collect technical information automatically, including your IP address, browser type, device information, and how you navigate through our site. This helps us understand which educational resources are most valuable to our visitors.
How We Use Your Information
Your information helps us deliver personalized investment education and improve our services. We're committed to using your data responsibly and only for legitimate educational purposes.
Educational Services
We use your information to provide customized investment education materials, respond to your questions, and recommend relevant learning resources based on your experience level.
Communication
With your permission, we send educational newsletters, market insights, and updates about new learning opportunities that match your interests.
Website Improvement
We analyze usage patterns to enhance our educational content, improve website functionality, and create better learning experiences for all visitors.
Information Sharing and Protection
We never sell your personal information to third parties. Your trust is essential to our educational mission, and we protect your data with industry-standard security measures.
| Type of Sharing | Purpose | Safeguards |
|---|---|---|
| Service Providers | Email delivery, website hosting, analytics | Contractual data protection agreements |
| Legal Requirements | Compliance with Canadian privacy laws | Only minimum necessary information shared |
| Business Transfer | In case of merger or acquisition | Same privacy protections maintained |
We implement SSL encryption for data transmission, secure servers for storage, and regular security audits to protect your information from unauthorized access.
Your Privacy Rights Under Canadian Law
As a Canadian business, we comply with the Personal Information Protection and Electronic Documents Act (PIPEDA). You have significant control over your personal information.
Important: These rights are protected by Canadian federal privacy legislation and are available to all individuals whose personal information we collect.
- Access Right: Request a copy of all personal information we hold about you, including how it's being used and who it's shared with
- Correction Right: Ask us to correct any inaccurate or incomplete personal information in our records
- Withdrawal Right: Withdraw consent for marketing communications or non-essential data processing at any time
- Complaint Right: File a complaint with the Office of the Privacy Commissioner of Canada if you believe we've mishandled your information
- Portability Right: Request your personal information in a commonly used electronic format for transfer to another service
To exercise any of these rights, contact us using the information provided below. We'll respond to your request within 30 days, as required by Canadian privacy law.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience and understand how visitors interact with our educational content.
Types of Cookies We Use:
Essential Cookies: Required for basic website functionality and security. These cannot be disabled.
Analytics Cookies: Help us understand which educational topics are most popular and how to improve our content.
Preference Cookies: Remember your settings and choices to personalize your experience on future visits.
You can control cookies through your browser settings, though disabling certain cookies may affect website functionality. We don't use cookies for advertising or tracking across other websites.
Data Retention and Deletion
We retain your personal information only as long as necessary to provide educational services and comply with legal requirements.
- Contact form submissions: Kept for 3 years to maintain continuity in educational support
- Email newsletter subscriptions: Retained until you unsubscribe or request deletion
- Website analytics data: Anonymized and aggregated after 2 years
- Customer service records: Maintained for 7 years in accordance with business record requirements
When data is no longer needed, we securely delete it from our systems. You can request immediate deletion of your personal information at any time, subject to legal retention requirements.
Third-Party Services and Links
Our website may contain links to external educational resources and investment tools. While we carefully select these resources, each site has its own privacy practices.
We work with trusted service providers for email delivery, website hosting, and analytics. These partners are contractually required to protect your information and use it only for specified purposes related to our educational services.
Current Third-Party Services:
Email marketing platform for newsletter delivery • Web hosting service for site operation • Analytics tools for usage insights (data anonymized)
All third-party processors are located in Canada or countries with adequate privacy protections recognized under PIPEDA.
International Data Transfers
As a Canadian company serving primarily Canadian residents, most of your personal information remains within Canada. However, some technical services may involve international data transfers.
When international transfers occur, we ensure adequate protection through approved mechanisms such as standard contractual clauses and adequacy decisions. You'll be informed of any significant changes to our data transfer practices.
Children's Privacy
Our investment education services are designed for adults. We don't knowingly collect personal information from individuals under 18 years of age without parental consent.
If you believe we've inadvertently collected information from a minor, please contact us immediately so we can remove it from our systems and ensure appropriate safeguards are in place.
Policy Updates and Changes
We review this privacy policy regularly to ensure it reflects our current practices and legal requirements. Significant changes will be communicated through email notifications or prominent website notices.
Minor updates for clarity or legal compliance may occur without specific notification. We encourage you to review this policy periodically, especially if you're concerned about how your information is handled.
Notification Promise: Any material changes that affect how we use your personal information will be communicated at least 30 days in advance, giving you time to review and make informed decisions about your privacy preferences.
Privacy Questions and Concerns
We're committed to transparency and addressing any privacy concerns you may have. Our privacy practices are designed to earn and maintain your trust.
If you're not satisfied with our response to your privacy concern, you can file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca or call 1-800-282-1376.